Direct banks are banks, which offer their banking transactions exclusively by telephone, fax or Internet. In principle direct banks are subject to the same regulations as branch banks. Correct direct banks operate their business however without branch banks. Combinations or pure Internet banks occur however. Thus meanwhile all banks offer Internet-based solutions like electronic branch banks and financial portals.
Selling ways are telephone (call center), Internet (in Germany with the HBCI standard), VTX/T-Online, post office and customer service locally (house attendance).
The product range can be comprehensive, or be limited to individual product groups or Kundensegmente.
Largest pure direct bank is in Germany the ING DiBa. Due to the being void expensive branch network the direct sale in addition, chances offer for special offerers like the ethics bank and on-line broker such as Consors, which comdirect DAB bank and, which offers Direct Banking and financial advice since 2003 also.
See also: Electronics Banking.
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